Terms of service

These terms cover the use of tramanocreative.com and the services Tramano Creative provides. Where we have signed a separate written proposal or contract with you, that document governs the project and these terms fill in anything it does not address.

1. Who we are

Tramano Creative("we", "us") is a web design and digital marketing studio operated by Ralph Nawfal and Ramy Al Housary, based in Lebanon and working with clients internationally. Contact: info@tramanocreative.com.

2. Using this website

You may read, share and link to anything published here. The website itself — its design, code, text and images — belongs to us and may not be copied or reproduced as your own work. Screenshots shown on our work page depict projects we designed and built; the brands and trademarks appearing in them belong to their respective owners.

Nothing on this site is a binding offer. Prices and timeframes mentioned in articles or on service pages are indicative ranges, not quotes.

3. Quotes and pricing

We quote a fixed price after a discovery call and a written scope. That price holds for the work described in the scope. If you ask for something outside it, we will tell you the cost before doing it — you will not receive an invoice for work you did not agree to.

Quotes are valid for 30 days unless stated otherwise. Ongoing services such as care plans and ad management are billed monthly and can be cancelled with 30 days' notice.

4. Payment

Unless agreed otherwise in writing, project work is invoiced 50% before we begin and 50% on completion, before the site goes live. Invoices are due within 14 days. We may pause work on overdue accounts. Third-party costs you authorise — domains, hosting, stock imagery, ad spend — are yours and are billed at cost or paid by you directly.

Advertising budgets are paid by you to the platform. Our fee is for managing the campaigns and is separate from what you spend on ads.

5. Timelines and what we need from you

We give you a launch date before we start and we work to it. That date assumes you provide content, feedback and approvals within the agreed windows. If material is delayed on your side, the launch date moves by a comparable amount — we will tell you when that happens rather than let it drift silently.

If a project goes quiet on your side for more than 60 days, we may treat it as paused, invoice for work completed to that point, and re-schedule the remainder when you are ready.

6. Ownership of the work

On final payment, you own the delivered website — the design, the code we wrote for it, and its content. You own your domain and your accounts. There is no licence to renew and nothing to lose access to if you stop working with us.

Two carve-outs. First, third-party components — open-source libraries, fonts, stock imagery — remain under their own licences, which we pass to you. Second, we retain the underlying tools, techniques and generic components we bring to every project, and we reserve the right to reuse them.

Portfolio rights: unless you ask us in writing not to, we may show the work we did for you as part of our portfolio, including screenshots and a description of what we built. If confidentiality matters to you, tell us and we will keep it off the site.

7. The credit link

Sites we build carry a small credit linking back to us in the footer. It is part of how we are found, and it is why the quality of every site we ship matters to us. If you would prefer it removed, ask — we will discuss it rather than refuse, though it may affect pricing.

8. What we do and do not promise

We promise to do the work described in your scope competently and on time, and to tell you honestly what we think will and will not work.

We cannot promise specific commercial outcomes. Search rankings, traffic volumes, advertising costs and conversion rates depend on your market, your competitors, your pricing and decisions made by Google and other platforms — none of which we control. Anyone who guarantees you a ranking is guessing or lying. We will show you what we did, what it cost and what happened.

Services are provided on an "as is" basis to the extent permitted by law, and we disclaim implied warranties of merchantability and fitness for a particular purpose.

9. Limitation of liability

To the fullest extent permitted by law, our total liability arising from a project is limited to the fees you paid us for that project in the 12 months before the claim. We are not liable for indirect or consequential losses, including lost profits, lost revenue, lost data or business interruption.

Nothing in these terms limits liability for fraud, or for anything else that cannot lawfully be limited.

10. Third-party platforms

Some of what we deliver depends on services we do not run — hosting providers, Google Ads, Google Search, analytics tools, email providers. We are not responsible for their outages, policy changes, account suspensions or pricing decisions, though we will help you deal with them.

11. Confidentiality

We keep what you tell us about your business confidential and use it only to do the work, subject to the portfolio rights in section 6. We expect the same of any commercially sensitive material we share with you.

12. Ending the engagement

Either of us can end a project in writing. If you end it, you pay for work completed up to that point and we hand over what has been produced and paid for. If we end it — which we would only do for non-payment or if a working relationship has become untenable — we will refund any fees paid for work not yet done.

13. Governing law

These terms are governed by the laws of Lebanon, and the courts of Beirut have jurisdiction — unless a signed contract with you says otherwise, in which case that contract prevails.

14. Changes

We may update these terms. The version published here on the date your project is agreed is the version that applies to it.

15. Contact

Questions about any of this: info@tramanocreative.com.